A major skill of managing a Fortune 500 company is effectively communicating how a self-motivated and highly capable workforce can truly help grow the business even within the political corporate environment. It’s more of an art than a science, but once learned, other managers can implement similar techniques to help grow their businesses.
One major parameter is to train, empower and support all employees as they begin to take responsibility and make delegated choices. I call it “Ask Yourself Questions.” In essence, each employee ask 8-10 questions on whether a particular action is warranted or not. If the answer to any of the questions is no, the action will not take place without going up 10 layers of upper management in order to move the business forward. Here are some basic philosophies one can use in order to bring about massive efficiency across the organization:
1. Hire People Who Are Both Book Smart AND Street Smart.
Simply, hire the right people, pay more and spend the time to perform a wide array of recruiting and not be bounded by time only.
2. Share Your Vision.
Communicate, communicate and communicate and share the vision of where you are heading in the company. This helps increase employees’ willingness to take responsibility more seriously and make better choices if they truly understand the larger goals of their network. In essence, create a golden thread from the very top down to technicians performing day-by-day operations, creating a massive social networking at every level leading to major productivity improvements.
3. Information Sharing.
Many managers hoard information, telling employees as little as possible. This means employees often don’t understand the implications of their actions causing confusion to grow like wildfire. This results in confusion, delay and ultimately, being reprimanded by slowing down work. This the worst attitude in a corporate culture.
4. Give Employees Authority as Well as Responsibility. Nothing is more frustrating to an employee than enforcing rules and following procedures without the ability to make changes or decisions when necessary. People are essentially responsible but not accountable. That is counterintuitive to me — you must hold them both responsible and accountable from every layer of management.
5. Tolerate Certain Mistakes. Employees will stop making decisions of any kind if they fear criticism or punishment, nor matter how inconsequential the error. Slowly give employees leeway to make decisions and, if wrong, never condemn the decision. Rather, use it as learning lesson and see improvement in the business flourish nicely going forward.
6. Acknowledge Your Own Mistakes.
One way a business owner can help develop a blame-free atmosphere is by admitting their own mistakes. Everyone make mistakes. If you communicate that you learn from your own mistakes and ensure not to repeat them, productivity goes up significantly.
7. Do Not Blame the Messenger.
I’ve encountered situations where, if you pointed out a problem, you owned the problem and were ultimately responsible and accountable to fix it, period. No blaming others should be tolerated, everyone is accountable for both their successes and their mistakes.
8. Lose the My Way or the Highway Attitude.
Most of us start our own businesses because we like being in control, but as long as overall goals of the company are met, give employees the authority to perform some tasks and strategies their own way. The results might surprise you. When I did this, I found many people started filling applications for their own patents, which in turn helped the company report increased customer satisfaction.
9. Treat Every Person with Respect.
You never know where the next big idea is going to come from – create an entrepreneurial environment where everyone can strive and create ideas. These ideas can be tuned into products generating billions of dollars of revenue. Never assume that all the ideas comes from HQ. Plus, a great idea from a motivated up and comer might make him your boss one day — don’t burn bridges.
10. Create an Open, Cohesive Environment.
As often as possible, have everyone up to the highest levels of management use simple cubicles among everyone else. Only utilize conference rooms to perform sensitive or sales and customer interaction calls. This model tends to earn nothing but praise for the leadership provided by management teams.
Article By Dr. Hossein E.
Chairman and CEO at CyberFlow Analytics & 2020 Venture Partners